COMPLAINTS - Courtney Coaches Ltd

+44 0118 973 3486
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Dear Customer,

Courtney Buses continually strives to provide you with a high standard of service. Your suggestions and ideas will help us to improve your local bus service. Safety, comfort, reliability and customer care are our top priorities. To help us to achieve the highest standards, we welcome your feedback and suggestions regarding all aspects of our services.
Occasionally, things may go wrong, sometimes because of matters outside our control. We want to hear about these things so we can take appropriate action. If you let us know when something is not right, then we have an opportunity to put it right.

Dawn Webber
Customer Service Manager
By letter: To the Customer Services Team
By Telephone: 0118 973 3486
The Customer Services Team are available Monday - Friday 9:00am - 5:00pm. 
Voicemail is available outside these hours.
You should expect all straightforward comments to be answered within five working days. If it is a more complex matter, you will receive an acknowledgement within five working days, and a full response within ten working days.

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